Privacy Policy — Store OS by Hood

1. Information We Collect

• Account & Contact Information: Name, phone number, and email address for account creation, login, and communication.
• Store & Business Information: Store details, catalogue/product information, pricing, inventory, and other business data you enter to operate your store through Store OS.
• Transaction & Billing Data: Sales records, billing history, and transaction details processed through Store OS, used to generate reports and manage your store's operations. We do not store full payment card details — payment processing is handled by our payment partners.
• Customer Data (entered by you): If you use Store OS to record customer information (e.g., for billing or order history), you are responsible for having appropriate consent to store that data, and we process it on your behalf as part of the service.
• Device & Usage Information: Device identifiers, app usage, and diagnostic data to maintain performance and security.
• Communications: Information you provide when contacting us for support.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain Store OS and connected Hood ecosystem services
• Process billing, generate reports, and support day-to-day store operations
• Sync relevant data across the Hood ecosystem (e.g., with your Storefront or Hood marketplace presence, where connected)
• Communicate with you about your account or support requests
• Improve app performance, security, and reliability
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share information:

• Within the Hood ecosystem, where you have connected Store OS to other Hood services (e.g., Storefront, Hood marketplace)
• With service providers supporting app operations (cloud hosting, payment processing, analytics)
• When required by law, or to protect the rights, safety, or property of Hood, our users, or others

4. Data Retention

We retain business and transaction data for as long as necessary to provide the service, support your record-keeping needs, and meet legal/tax obligations, or as required by applicable law.

5. Your Choices & Rights

You may:

• Update or correct your account and store information within the app
• Export or request your business data, subject to applicable law
• Request deletion of your account and associated data by contacting us at thehoodapp.in@gmail.com, subject to legal retention requirements (e.g., financial records)

6. Data Security

We use reasonable technical and organizational measures to protect your business and transaction data. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Store OS is a business tool not intended for use by children under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above and notify you of material changes where appropriate.

9. Contact Us

Questions about this Privacy Policy can be directed to thehoodapp.in@gmail.com